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About Goldhartz
01
Who are we? What makes GoldHartz different?
GoldHartz is a unique online jewellery store that offers a wide range of fine jewellery designs and provides a hassle free online shopping experience that you’re sure to enjoy.
02
Is jewellery from GoldHartz 100% real and certified?
Absolutely. Our entire collection, be it yellow, white or rose gold, is 100 percent pure gold, through and through. We use 22karat and 18karat, 14 Karat and 9Karat real gold to make our jewellery.
We use 925 Sterling silver to make our silver jewellery.
Our diamonds and gemstones too are completely original and certified. We have the SGL diamond certification to authenticate our diamonds. Furthermore, GoldHartz is an all-inclusive Hallmarked jewellery Brand.
03
Why should I buy from you?
With generations of expertise in gemstones, we are one of the few online jewelers who offer high-quality jewelry.
We offer direct-from-manufacturer pricing that is 30-40% less than our competitors.
You can customize any piece of jewelry with your choice of metal, style, gemstone, and carat weight because we manufacture our jewelry.
04
Where is GoldHartz located? Can I visit your office?
GoldHartz is situated in the pink city of Jaipur, and since we are an online jeweler, we are able to save costs.
You can find our office at Johri Bazar, Jaipur.
05
Where is your jewellery made?
All our jewellery is manufacture d in India.
06
Do you offer any additional discounts?
No, we do not offer any additional discounts. Our all inclusive MRP is lower than most stores. Our products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices.
07
Do you sell gift cards or gift certificates?
You may contact our Customer Delight team at +91-8107822026 or info@GoldHartz.com and they will help you with a customized gift card. Our discount vouchers or gift certificates are not applicable on Coins.
08
I can't find the piece I wanted on the site anymore. Can I still order it?
It might so happen that we discontinue certain pieces or relocate it to some other page. However, we will try our best and make it available for you. Contact GoldHartz Customer Delight team at +91-8107822026 or info@GoldHartz.com.
09
Can I choose to buy loose diamonds, a loose gemstone, or a setting without a gemstone?
Yes, we offer loose diamonds, gemstones, and settings without a gemstone for purchase.
10
How do I know that your gemstones are authentic?
All our gemstones are sourced by professionals and experts. Each gemstone passes through an extensive quality check during the time of production.
11
Do you have a referral program?
Yes, we have a referral program for our customers! When you refer a friend, they get an exclusive coupon code with 12% discount and a free gift. For every purchase your friend makes, you get a 50$ Amazon.com gift card. Please visit Refer a Friend for more information.
12
Do you have an affiliate program?
Yes, GoldaHartz has an affiliate program. Please visit Affiliate Program for more details.
Goldhartz Payments
01
Are there any additional or hidden costs?
No, there are no additional or hidden costs. Only 3% GST, which is already added to the price of the jewellery that you see on the website.
02
What is the mode of payments you offer?
We have 3 modes of payment at the moment – UPI, Net banking and debit/ credit Card payment. The cash on delivery and card on delivery option is available at select locations only.
03
My payment was declined, what should I do?
GoldHartz offers multiple payment options. In case your payment was declined, we suggest that you use an alternative payment method. If you still face any issues, please contact our customer service team.
04
Do you offer gift cards?
No. Currently, we aren’t offering gift cards.
05
Do you accept payment through installments?
No, GoldHartz offers dosen’t have Easy Pay installment options at the moment.
06
I live in India and want to pay in Indian currency but get it delivered to an international location. Is it possible?
As per RBI guideline, we can only accept payment in foreign currency for an international delivery. You can pay in foreign currency via an international PayPal account or credit / debit card issued internationally.
Goldhartz Orders
01
Can I order by phone?
Yes, please call us at +91-8107822026 to speak to one of our personal jewelers.
02
Can I combine multiple coupons/discounts/free gifts on my order?
No, multiple coupons/discounts/free gifts cannot be combined for a single order.
03
How do I know if you received my order?
Once your order is submitted, you will receive a unique order number on the success page.
04
Do I need to apply the coupon to get a discount during checkout?
The coupon is auto-applied at checkout. However, if you have a different coupon code, you may choose to use it.
05
How is my order packaged?
All our orders are shipped in secure, non-descript packages. Within the package, you’ll find GoldHartz’s branded box that can be used for gifting or storage.
06
How do I track my order?
Once your order is shipped, you will receive a shipment confirmation email, along with the tracking number and carrier details.
07
To track your package, click on 'Track Your Order' located at the footer of our website.
Enter your order number and email address and click on ‘View Order Status‘ for information on your shipment.
08
What if I need an item sooner than the date mentioned on the website?
To check if an item can be crafted sooner, please get in touch with our customer service team.
09
What if I need help placing an order?
We are here to help you 24/7. You may contact our customer service team at +91-8107822026
You may also choose to contact the team through phone or email at info@goldHartz.com
10
Can I cancel my order?
If you happen to change your mind about an order, please get in touch with us at +91-8107822026 with your order number.
11
Can I include a personalized gift message with my purchase?
Yes, you may leave your message in the personalized gift message box on the cart page, and we’ll send it along as a handwritten note.
12
Do you offer gift wrapping?
We do not offer gift wrapping. However, each product comes in a very appealing packaging that is ideal for gifting.
13
Can I exchange my free gift?
If you already have the same free gift from GoldHartz, you may choose to exchange it once it is delivered. However, the customer will have to bear the shipping charges both ways. This request will be considered only for similar value free gifts available in stock.
Please contact our customer service team for further assistance.
14
Can I include a personalized gift message with my purchase?
Yes, you may leave your message in the personalized gift message box on the cart page, and we’ll send it along as a handwritten note.
15
When will the funds be back in my account after I've canceled an order?
When you place an order, the funds are reserved for us. But we do not charge until the item is shipped.
If you cancel your order, we don’t charge the money. However, it may take up to 10 working days for your bank or card issuer to make your funds available to you again.
16
Can I amend my order after I've placed it?
All GoldHartz jewelry pieces are made to order. As soon as we receive your order, we start crafting the same.
In case you wish to make changes, please contact our customer service team at +91-8107822026 and check if your request can be accommodated.
We will not be able to consider the amendment request if the order is already shipped.
17
I'm missing an item from my order, what should I do?
We apologize for the missing item.
However, before contacting our customer service team, we recommend the following steps:
Items may have been sent to you in separate packages. Please check your emails if we have notified you about the same.You can also log on to ‘Track Your Order’ and check if your order has been separated into multiple packages.Goldhartz Warranty and Care
01
What services are included in your Lifetime Warranty?
With our Lifetime Warranty, you get
1. Free cleaning
2. Re-polishing
3. Prong tightening
4. Re-rhodium plating services
Repair or resizing work done by any jeweler other than GoldHartz will render the warranty services void.
02
What are the shipping charges for sending a jewelry piece for any of the services under the lifetime warranty?
The shipping charges will vary depending on their country. Please get in touch with our customer service team at +91-8107822026 for the exact charges.
03
Do you have any warranty plan that covers more services than Lifetime Warranty?
Yes. GoldHartz also offers an Enhanced Warranty Plan for an additional charge. It covers the following:
Repairing bent or broken prongs2. Repairing any accidental scratches to mounting
3. Replacing or re-polishing scratches to any gemstone or diamond
4. Replacing or repairing spring rings on chains
5. Replacing or repairing earring backings
6. Gemstone and/or diamond tightening
7. Re-Rhodium Plating Services
8. Re-polishing and cleaning of jewelry
04
What is the price of the Enhanced Warranty?
The price of the plan will vary depending on the product you choose. You’ll find the exact price for this service in the ‘Add-ons’ section of a product page.
05
What are the advantages of the Enhanced Warranty Plan over Lifetime Warranty?
With Lifetime Warranty, you get basic jewelry maintenance services. On the other hand, the Enhanced Warranty Plan is more extensive and covers several other wear and tear issues that are not included in the Lifetime Warranty.
06
What services are not included in Lifetime Warranty?
Maintenance, repair, sizing, or any other service performed by a jeweler or third party other than GoldHartz will void your Manufacturer’s Warranty. We do not provide warranties for damage due to normal wear, product loss, loss of gemstones, or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product is also not covered.
Some examples of common jewelry issues that will not be considered manufacturing defects include:
Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs, or bathing. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work. Bent, caught, or worn out prong(s) allowing a gemstone to fall out or be lost due to normal wear or other damage. Lost gemstone or a gemstone falling out due to chipping or breaking caused by normal wear or other damage.
07
How should I clean my jewelry?
Please click on the link below and refer to the section How to Clean Your Jewelry.
08
How often should I get my jewelry cleaned?
Please click on the link below and refer to the section How to Clean Your Jewelry.
09
What care services do you offer for my GoldHartz engagement ring?
The following free services are covered under our Lifetime Warranty:
CleaningRe-polishingGemstone and/or diamond tighteningRe-Rhodium PlatingThe Lifetime Warranty will be void if any repair or resizing work is performed on the jewelry piece by any jeweler other than GoldHartz.
We also offer an Enhanced Warranty Plan for an additional charge. This plan covers wear and tear issues that are not included in the Lifetime Warranty. For more details, please click here.
Goldhartz Shipping and Delivery
01
Do you offer custom jewelry? Can I customize a jewelry piece?
Yes, we specialize in customized jewelry. All our designs can be made in any metal, size, carat weight and can accommodate any gemstone.
You can also send in one of your designs and we will craft it for you (additional charges may apply).
Please contact our customer service team at +91-8107822026 and they will be happy to assist you.
In case the design shared is patented, GoldHartz holds the right to deny and cancel the request/order.
02
Are there any additional customization charges?
There are no additional charges for customizing a design that is present on the website.
However, if you have a design that is not listed on the website, the standard designing cost will be $50. Please contact one of our Personal Jewelers at +91-8107822026 or email at info@goldhartz.com for further assistance.
In case the design shared is patented, GoldHartz holds the right to deny and cancel the request/order.
03
How may the delivery date for customized orders be affected?
Most of the orders are shipped on time. However, in some rare cases, if we are unable to source the stones, the delivery of the item may be slightly delayed. You may contact our customer service team via phone at +91-8107822026 or email at info@goldhartz.com for the expected date of delivery.
04
What is the cost of shipping? Are the shipments insured?
GoldHartz offers FREE Standard Shipping on all domestic orders. We ship international orders over $500 for FREE. For more shipping options, please click here.
All shipments are insured and are risk-free. We fully insure your package from the moment it leaves GoldHartz to when it arrives at your door.
05
Do you ship overseas?
Yes, we do! Here are our terms and conditions:
GoldHartz offers free shipping to over 64 countries for orders above US $500. Orders below US $500 are charged US $40 each.Customers are liable to pay the local import duties/taxes, as applicable in the country of import.
06
Why is my order shipping from overseas?
We manufacture jewelry in the India. The location is chosen based on where the piece will be crafted in the best possible manner, as master jewelers/setters in each geography have different areas of expertise.
07
Which shipping companies do you use?
We primarily use UPS, FedEx, and DHL for all orders.
08
How long does delivery take once an order is placed?
All our products are made to order. As soon as the order is placed, product manufacturing is initiated. Once the item meets all the GoldHartz quality check parameters, it is shipped to you.
The estimated delivery date is based on the product ordered by you. Please check the Estimated Delivery Day on our product page and cart page before placing the final order.
To recheck the status after the order has been placed, click on ‘Track Your Order‘ located at the footer of our website. Enter your order number and email address and click on ‘View Order Status’ for information on your shipment.
Please note: You can change the delivery option on the cart page if you need it sooner. Additionally, you may contact our customer service team via phone or email for further assistance.
09
Why is my order getting delayed?
Natural calamities or bad weather conditions may delay or postpone deliveries.
In some rare cases, your package might be delayed due to quality check failure. Please contact our customer service team via phone at +91-8107822026 or email at info@goldhartz.com for the revised delivery date.
10
Can I change my shipping address after placing the order?
Yes, please contact our customer service team via phone at +91-8107822026 or email at info@goldhartz.com to get the address changed.
11
What if I am not available when the order is delivered?
Before the shipment is ready for delivery, you will receive an email notification from the carrier. In case you are not available, the delivery will be reattempted the next day.
12
What if my package is lost during shipment?
If your package is lost during shipment, please contact our customer support team or email at info@goldhartz.com immediately. We will investigate the issue and take appropriate measures to ensure you receive a resolution.
13
How can you ensure safe and secure delivery?
Every item is fully insured. All deliveries are made to a physical business or home address only.
For added security, an adult signature is required for all GoldHartz items/orders.
14
Do you offer weekend delivery?
Yes, we do offer the option for weekend delivery. However, at times, the carrier may stop weekend delivery services. You may check this on the checkout page. If the service is provided by the carrier, the option will be available on the checkout page.
15
Where is my order?
To know the status of your order, click on the Track Your Order link here or on the footer. Enter your email address and order number, and then click on the ‘View Order Status’ button.
If the estimated delivery date has passed (this may happen during extremely busy times) and you still haven’t received the package, we request you to wait for a few more days. Our carriers are always making sure that your orders reach you on time. Please continue to check for the latest updates using your tracking link.
Goldhartz Repair and Resizing
01
I ordered the wrong ring size. Can it be changed before the product is shipped?
Yes, this can be done. Please contact our customer service team and inform them about the new size requirement. If the order is in process, the request will be accommodated.
In case the order is already processed and shipped, you may choose to initiate the resize request once you receive the product.
02
What are the charges for sending the ring back to you for resizing?
GoldHartz offers one free resizing. The customer (international and domestic) will have to bear the charges for shipping both ways with insurance.If you’ve already resized the ring once, the next resizing will cost $50. The customer (international and domestic) will have to bear the charges for shipping both ways with insurance.
03
What if I need my ring to be resized?
To know the status of your order, click on the Track Your Order link here or on the footer. Enter your email address and order number, and then click on the ‘View Order Status’ button.
If the estimated delivery date has passed (this may happen during extremely busy times) and you still haven’t received the package, we request you to wait for a few more days. Our carriers are always making sure that your orders reach you on time. Please continue to check for the latest updates using your tracking link.
04
Should I send my ring along with the gift box and certificate for resizing?
The ring has to be sent in the same gift box along with the certificate. However, you may retain the free gift.
05
How long does resizing take?
While some rings can be resized quickly, others may have to be remade from scratch. The timeframe for resizing will vary depending on the scenario. Please contact our customer service team for further information.
06
What happens when my ring is resized?
Small amounts of metal will either be added or removed to increase or decrease the size of your ring. Once the resizing process is completed, our quality assurance team will inspect the resized ring to ensure that your size requirements and our quality standards are met.
07
Can I resize an engraved ring?
Yes, we offer resizing for engraved rings. Small amounts of metal will either be added or removed to increase or decrease the size of your ring. Once the resizing process is completed, we will engrave your ring again.
08
I got my ring resized in the past and now I need one more resizing. How much will it cost?
Resizing will cost $50. The customer (international and domestic) will also have to bear the charges for shipping both ways with insurance.
In some cases, where we need to remake the ring due to a major size difference, the charges may vary. Our customer service team will inform you of the updated charges. Once we receive the confirmation, we will start remaking the ring.
09
How do I measure my ring size?
Please refer to the Ring Size Guide. If you still aren’t able to measure the size, you may request a ring sizer.
10
How can I get my items repaired?
We offer free repairs with free shipping for the first 15 days of delivery of the product.
The free shipping label can be obtained through the Repair/Resize portal. The resolution to be selected is ‘repair’.
Post the 15 days, you can make use of the services covered under Lifetime Warranty.
For further queries, please get in touch with our customer service team at +91-8107822026 or email at info@goldhartz.com.
11
How can I check the status of my repair?
You may check the status of your repair request by clicking on “Resize & Repair” located at the footer of our website. We will also share regular emails to keep you updated on the progress of the repair.
12
How much time will it take to repair the item?
Once we receive the product, repairs may take up to 8 to 10 business days. The time frame will also depend on the kind of repair that needs to be done.
Goldhartz Returns
01
What is GoldHartz's return policy?
If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange it within 15 days from the date of delivery.
After we receive the returned item including the free gift, it will be inspected by our Quality Assurance team. Once approved, your refund will be processed within 8 to 12 business days and credited to your original payment method.
02
Can I return engraved items?
Yes, engraved items can be returned.
03
Do I need to pay for return shipping?
We offer free shipping for returns initiated within the first 15 days of the delivery of the product.
04
What items are not returnable within 15 days?
GoldHartz will not accept any product that has been mishandled, modified, or already worn by the customer.Special orders or orders crafted specifically for a customer as per their request.
05
What items are not returnable within 15 days?
GoldHartz will not accept any product that has been mishandled, modified, or already worn by the customer.Special orders or orders crafted specifically for a customer as per their request.
06
Will I be notified during the return process?
Once the return is initiated, we will share regular emails to keep you updated on its status.
You may also click here to check the status of your return.
07
When will I get the refund?
After we receive the returned item, it will be inspected by our Quality Assurance team. Once approved, your refund will be processed within 8 to 12 business days and credited to your original payment method.
08
How will my refund be paid?
The refund will be credited to your original payment method. Please allow 8 to 12 business days for the amount to reflect in your account.
09
Can I return an item without a receipt?
All items must be returned with the free gifts and any certificates as provided in the original packaging. The RMA number is to be mentioned as well.
If you fail to return the free gift, the amount mentioned on our website for the product will be deducted. The rest of the amount will be refunded to your account.
Goldhartz Exchange
01
How do I know if the product I choose is engravable?
The engraving option appears only with products that are engravable.
02
How does the exchange work for Domestic customers?
You may exchange an item within the first 15 days of its delivery date.
The free insured shipping label can be obtained through the Exchange portal. The resolution to be selected is ‘exchange’.
03
My ring size is small/big. How do I get the exchange done?
We offer one free ring resizing. Instead of raising an exchange request, you may choose ‘resize’ as the resolution on the Online Returns portal.
Goldhartz Engraving
01
How does the exchange work in the case of international orders?
You may exchange an item within the first 15 days of its delivery date.
The free shipping label can be obtained through the Exchange portal. The resolution to be selected is ‘exchange’.
02
Where can I engrave my item?
GoldHartz offers free engraving. The option to engrave an item is present on the add-ons section of a product page.
03
How much does engraving cost?
We offer free engraving.
05
If I add engraving to a ring, will its production take more time?
Yes, it will take additional time.
06
Can I return an engraved item?
Yes, engraved items are eligible for returns.
06
Can I exchange an engraved item?
Yes, engraved items are eligible for exchange.
