Our Shipping Policy is designed to provide you with clear guidelines regarding the shipping and delivery of your orders. By placing an order with Goldhartz.com, you agree to the terms and conditions outlined below:
1. Processing Time: We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days, excluding weekends and holidays.
However, processing times may vary depending on product availability and order volume.
2. Shipping Methods and Charges: We offer various shipping methods, including standard shipping and expedited shipping. The available shipping options and charges will be displayed during the checkout process. The shipping charges are calculated based on the weight, dimensions, and destination of the package.
3. Delivery Time: The estimated delivery time depends on the shipping method selected and the destination. Standard delivery within India usually takes 3-10 business days, while international shipping may take longer. Please note that these are estimated delivery times and are subject to factors beyond our control, such as customs clearance and transportation delays.
4. Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
5. International Shipping: For international orders, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the product price or shipping charges. Please check with your local customs office for more information on potential fees.
6. Shipping Restrictions: We currently ship to select locations within India and internationally. However, certain products may have shipping restrictions due to legal or logistical reasons. If your location is not eligible for shipping, you will be notified during the checkout process.
Goldhartz Jewelry Refund Policy
At Goldhartz Jewelry, we strive to ensure utmost satisfaction for our customers with every purchase. However, we understand that there may be instances where a refund is necessary. Therefore, we have crafted a transparent and fair refund policy to address such situations:
1. Eligibility for Refund:
- Items may be eligible for a refund if returned in their original condition, unworn, and with all tags intact.
2. Non-Refundable Items:
- Customized or personalized items are not eligible for refunds unless there is a manufacturing defect or an error on our part.
- Items purchased during special promotions, clearance sales, or discounted prices may not be eligible for refunds, unless otherwise stated.
3. Refund Process:
- To initiate a refund, please contact our customer service team with your order details and reason for return.
- Once your return is approved, you will receive instructions on how to return the item(s) securely.
- Upon receiving the returned item(s), our team will inspect them to ensure they meet the eligibility criteria for a refund.
- If the return is approved, we will process the refund to the original payment method within 7-10 business days.
4. Shipping Costs:
- Customers are responsible for covering the shipping costs associated with returning the item(s), unless the return is due to a manufacturing defect or an error on our part.
5. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return and placing a new order for the desired item.
6. Damaged, Defective, or Missing Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a full refund, including any shipping charges incurred.
- Providing a video of the parcel opening is mandatory for the resolution process.
7. Changes to Refund Policy:
- Goldhartz Jewelry reserves the right to amend or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to abide by our refund policy.
If you have any questions or need further assistance, please don't hesitate to contact our customer service team.
Last Updated: February 28, 2024
